Effective May 1, 2016, the 7 Day Flex Fare will no longer be offered. Only Standard Fares will be offered. Standard fares will be non-refundable and non-transferable. Tickets purchased must be used for the date and time originally booked. Time changes will only be permitted if passenger is upgrading to a Red Arrow departure on the same day. Red Arrow tickets that have been upgraded from Ebus are also non-refundable. Missed departures will result in forfeiture of fare and a new full fare will need to be purchased for travel.