Cancellation Policy | Ebus

Ebus Cancellation Policy

 

Ebus Alberta Flex Fares: All fares are non-refundable and non-transferable but include one change, free of charge, as long as notice is given one hour prior to the originating departure point.

After the first change, trips can be changed again for a $15.75 fee as long as notice is given one hour prior to the originating departure point. Missed departures will result in forfeiture of fare and a new full fare will need to be purchased for travel.

 

For refundable fares in Alberta, please also visit our sister company Red Arrow

 

Ebus BC Refundable Fares allow you to change or cancel your trip up to one hour prior to departure of the originating city, with a full refund. 

 

Trips can be changed again for a $15.75 fee as long as notice is given one hour prior to the originating departure point. Missed departures will result in forfeiture of fare and a new full fare will need to be purchased for travel.

 

Please note that all changes and cancellations must be made by phone at 1-877-769-3287.