Cancellation Policy | Ebus
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Ebus Cancellation Policy


Please note that we have suspended service  until further notice.

Our Call Centre remains open to assist passengers @ 1-877-769-3287


Ebus Alberta Fares: All fares are non-refundable and non-transferable. 

Trips can be changed for a $15.75 fee as long as notice is given one hour prior to originating departure point. Missed departures will result in forfeiture of fare and a new full fare will need to be purchased for travel.


For refundable fares in Alberta, please also visit our sister company Red Arrow


Ebus BC Refundable Fares allow you to cancel your trip up to one hour prior to departure of the originating city, with a full refund. 


Amended COVID-19 Policy: If you booked your trip prior to March 12, 2020 and are not able to give proper notice, we will allow you to use your trip for future travel and will waive the change fee.


Please note that all changes and cancellations must be made by phone at 1-877-769-3287.