Cancellation Policy | Ebus
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Ebus Cancellation Policy


  • Ebus fares are non-refundable (unless a refundable fare option was purchased, for BC only).
  • Ebus fares are non-transferable.
  • Trips can be changed for a $15.75 fee (tax included).
  • If you need to make changes to your trip, make sure to call the 1-877-769-3287 line at least one hour prior to originating departure point.
  • "One hour" policy: You must inform us of any desired trip changes at least one hour prior to the originating city departure time or a new fare will have to be purchased.
  • Missed departures: If you miss your bus, this will result in forfeiture of fare and a new full fare will need to be purchased for travel.