PLEASE READ THE FOLLOWING TRAVEL TERMS & CONDITIONS CAREFULLY.

IDENTIFICATION:

All passengers over the age of 18 must travel with a Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. For this reason, passengers without the correct forms of I.D. will be refused travel.

CHECK-IN:

Please note that a paper ticket is not mandatory for check-in. Please check in 15 minutes prior to departure.

PAYMENT TERMS: DUE UPON RECEIPT. Corporate Billing Accounts: Payment due 30 days after completion of the trip. GST# BN139981476

LUGGAGE ALLOWANCE:

Please note that the luggage allowance per person included in your fare is 2 pieces. This includes one carry-on bag and luggage in the under coach storage. Carry-on items include purses, backpacks, and laptop bags. Additionally, extra luggage is  $19.99/bag up to a maximum of 6 pieces total. We are not responsible for the loss of, or damage to, checked or carry-on luggage in excess of the maximum liability of $350.

For details, please check with your carrier:

Red Arrow www.redarrow.ca

Ebus www.myebus.ca

CHANGE AND CANCELLATION POLICY:

FLEX FARES – FOR CUSTOMERS WHO WANT FLEXIBILITY

• May be changed or cancelled for a $20 fee
• Changes/cancellations must be made at least 24 hours before departure
• Allows one (1) change per booking
• After one change, the ticket becomes non‑refundable and non‑changeable
• Discounts apply only to Flex fares.
  • Senior discount
  • AMA discount

BASIC FARES – FOR CUSTOMERS SEEKING THE LOWEST PRICE

No discounts apply to Basic fares.

Ebus and Partners: 1-877-769-3287

Our lowest available fare

Non‑refundable

Non‑changeable

Red Arrow: 1-800-232-1958

NO SHOWS:

Not showing up for your departure or failure to arrive on time, results in the forfeit of full fare. Tickets may not be re-booked if we have not been notified prior to the scheduled departure time, a new ticket would need to be purchased.

ZERO TOLERANCE DRUG AND ALCOHOL POLICY:

For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. So, be rest assured that any signs of intoxicated passengers will be handled appropriately and refused service.

Contact Information

Ebus welcomes your comments. If you believe that Ebus hasn’t adhered to this statement, please contact us.