Travel Terms & Conditions

Ebus TRAVEL Terms and Conditions

PLEASE READ THE FOLLOWING TRAVEL TERMS & CONDITIONS CAREFULLY.

COVID SAFETY PROTOCOLS

Alberta: Effective June 16, 2022, face masks are no longer mandatory for passengers or drivers onboard our coaches. This policy is in alignment with the Provincial legislation that has removed the measure on public transit and intercity buses. We support a mask-friendly environment and ask that everyone be respectful of others, whether they choose to wear a mask or not. Depending on city by-laws, facemasks may be required in offices and during check-in.

British Columbia: We require all passengers to wear a face mask covering their mouth and nose at all times. Facemasks are required in our offices and during check-in procedures.
As well, facemasks are available for purchase in our ticket offices.

IDENTIFICATION:

All passengers over the age of 18 must travel with a Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. For this reason, passengers without the correct forms of I.D. will be refused travel.

CHECK-IN:

Please note that a paper ticket is not mandatory for check-in. Please check in 15 minutes prior to departure.

PAYMENT TERMS: DUE UPON RECEIPT. Corporate Billing Accounts: Payment due 30 days after completion of the trip. GST# BN139981476

LUGGAGE ALLOWANCE:

Please note that the luggage allowance per person included in your fare is 3 pieces. This includes one carry-on bag and luggage in the under coach storage. Carry-on items include purses, backpacks, and laptop bags. Additionally, extra luggage is $15 per piece up to a maximum of 6 pieces total. We are not responsible for the loss of, or damage to, checked or carry-on luggage in excess of the maximum liability of $350.

For details, please check with your carrier:

Red Arrow www.redarrow.ca

Ebus www.myebus.ca

Thompson Valley Charters https://tvcbus.ca/

CHANGE AND CANCELLATION POLICY:

To change your trip time, date, or to cancel for a full refund – you must provide us with the 24 hr notice prior to departure. Failure to provide proper notice makes the trip non-refundable and requires an additional change fee.

Please note that Ebus Alberta tickets are non-refundable and cannot be cancelled. Ebus changes are permitted for a fee of $15.75.

Ebus BC tickets are refundable with 24 hours’ notice. Failure to provide 24 hours’ notice results in a change fee of $15.75 and the ticket then becomes non-refundable.

Red Arrow tickets are refundable with 24 hours’ notice. Failure to provide 24 hours’ notice results in a change fee of $25 and the ticket then becomes non-refundable.

To change or cancel your booking, please contact a Passenger Experience Representative by phone:

Red Arrow: 1-800-232-1958

Ebus and Partners: 1-877-769-3287


NO SHOWS:

Not showing up for your departure, or failure to arrive on time results in the forfeit of full fare.

ZERO TOLERANCE DRUG AND ALCOHOL POLICY:

For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. So, be rest assured that any signs of intoxicated passengers will be handled appropriately and refused service.

Contact Information

Ebus welcomes your comments. If you believe that Ebus hasn’t adhered to this statement, please contact us.