Before You Go

BEFORE YOU GO

Before You Go Checklist Ebus

Mandatory Face Masks

All passengers require a face mask. Before you go embark, all passengers require face masks over their mouth and nose. This is for both the Ebus offices and on board our buses. It’s for the safety and well-being of not just our passengers, but also our employees. For this reason, we recommend wearing face masks at all times. This includes; during check-in, boarding the bus, riding, and disembarking on all Ebus routes.

** Masks are available for sale at our offices.


Extra Seat

To guarantee an empty seat next to you, it’s available for an additional $25. Reserve these seats by phone at 1-877-769-3287.


Mandatory ID Before you go

All passengers over the age of 18 must travel with Government Issued Photo I.D.

-or-

Two (2) pieces of valid government-issued non-photo identification with matching names. Passengers who don’t have the correct forms of I.D. forfeit their travel with Ebus.

For Example, Valid Forms of Government photo I.D. are:

  • Driver’s Licence – Provincial or Territorial
  • Passport
  • Provincial or Territorial I.D. Card
  • Canadian Armed Forces I.D.
  • Canadian Citizenship or Permanent Residence Card
  • Secure Certificate of Indian Status Card
  • Corrections I.D. Card
  • Federal Police I.D. Card (RCMP)
  • City Police I.D. Card

We accept either photos or photocopies of any Government Issued Photo I.D.

Valid Forms of Government non-photo I.D. are:

  • Provincial or Territorial Health Care Cards
  • Birth Certificates
  • Social Insurance Card
  • Old Age Security Card (OAS)
  • Release notices from correction facilities

We do not accept photos or photocopies of Government Issued Non-Photo I.D.


Vaccination Policy

Please note that for the Safety of all staff and passengers, effective January 10, 2022, all passengers will be required to provide proof of vaccination, unless medically exempt.

Passengers must be fully vaccinated for at least 14 days prior to travel.

Please read here for the full policy.


Luggage Allowance

Due to COVID, we’re currently not storing luggage in our offices. We won’t be able to watch or store luggage for passengers who arrive well ahead of their departure. Therefore only arrive 20 minutes prior to departure.

Passengers travelling on Ebus can take up to three (3) pieces of luggage included in the fare. This includes your carry-on*, which must go into the overhead compartment. Limit one (1) carry-on per person. Purchase up to three (3) additional pieces of luggage for $15.75 per item. The maximum number of pieces of luggage allowed is six (6) per person.

* Please note that due to enhanced safety measures, any carry-on items are restricted to essential items only. Specifically, this includes water, medications, electronic devices, etc. All carry-on items must be kept in the overhead compartment and cannot be stored underneath the seat.


Changing Your Reservation Before you Go

Call by phone at 1-877-769-3287.

Changes can be made for a $15.75 fee. Please give notice 24 hours prior to the originating departure point. Missing a departure forfeits the trip, and a new fare is required.

For refundable fares in Alberta, please visit our sister company Red Arrow.

Cancelling Your Reservation

All changes and cancellations must be done by phone at 1-877-769-3287.

Ebus Alberta: All fares are non-refundable and non-transferable. Make changes for a $15.75 fee as long as you give 24 hours’ notice to the original departure time. Missing a departure results in forfeiture of fare. For this reason, you’ll have to buy a new ticket.

For refundable fares in Alberta, please visit our sister company Red Arrow.

Ebus BC: Fares fully refundable up to 24 hours prior to departure of the originating city. 


Accessible Travel

Alberta – Ebus AB is not equipped with wheelchair lifts. However, if you are able to walk up 8 steps on the coach on your own, you can travel on Ebus.

Note: Your wheelchair/scooter has to be able to fold and be easily stored under the coach.

British Columbia – Ebus BC equipment is wheelchair accessible. Wheelchair bookings require 24-hour notice for changes to a booking and pay a change fee of $15.75. Please Call 1-877-769-3287 for more information.

Note: Scooters must be able to go under the coach (they can’t go on the wheelchair ramp and load in the bus).


Zero Tolerance Intoxication Policy

Ebus has a zero-tolerance policy when it comes to intoxication. Passengers showing visible signs of intoxication are subject to removal from the coach. No open alcohol or drugs are permitted aboard the coach. Passengers caught with open alcohol on board, are required to leave the coach immediately. Additionally, no refund is given and they are banned from future travel with Ebus.


Attendant Policy

Passengers who require the assistance of another person to travel can bring an Attendant. The Attendant is responsible for the passenger they are travelling with. They also assist the driver with that passenger in an emergency situation.

An Attendant must be fit to take care of another passenger. As well, they must pass specific criteria to be classified as one. Please do the following to reserve as an Attendant.

First Step: Fill out the attendant form
Second Step: Email the form in
Third Step: Call our toll-free: 1-877-769-3287 to complete the reservation

Make reservations, cancellations, or changes at least 24 hours before departure to complete the reservation.


Service Animals

Please note that Ebus does not allow pets on board. However, we do allow Service Animals and Emotional Support Animals with proper documentation.

Service Animals

Service Animals can ride on Ebus coaches with proper documentation. 

Emotional Support Animals

Emotional Support Animals can ride on Ebus coaches with proper documentation. Please click here for more information.


Unaccompanied Children

Children must be 13 years of age or older to travel unaccompanied on Ebus.


Before you go -Travel Advisories

To view all current travel advisories in place, please click here.