Before you go

Before You Go


Mandatory Face Masks

All passengers are required to wear a face mask.

For the safety and well-being of our passengers and employees, we require all passengers to wear face masks over their mouth and nose in offices and onboard. Face masks are recommended during check-in, during the boarding process, and while disembarking on all Ebus routes. If you do not have a face mask, they are available for purchase at our offices.


Extra Seat

Should you wish to guarantee an empty seat next to you, you may purchase one for an additional $25. These seats may be reserved by phone at 1-800-232-1958.


Mandatory ID

We require all passengers over the age of 18 to travel with Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. Passengers without the correct forms of I.D. will be refused travel.

Valid Forms of Government photo I.D. are:

  • Driver’s Licence – Provincial or Territorial
  • Passport
  • Provincial or Territorial I.D. Card
  • Canadian Armed Forces I.D.
  • Canadian Citizenship or Permanent Residence Card
  • Secure Certificate of Indian Status Card
  • Corrections I.D. Card
  • Federal Police I.D. Card (RCMP)
  • City Police I.D. Card

We will accept either photos or photocopies of any Government Issued Photo I.D.

Valid Forms of Government non-photo I.D. are:

  • Provincial or Territorial Health Care Cards
  • Birth Certificates
  • Social Insurance Card
  • Old Age Security Card (OAS)
  • Release notices from correction facilities will be accepted

We will not accept photos or photocopies of Government Issued Non-Photo I.D.


Luggage Allowance

Due to COVID, we’re currently not storing luggage in our offices so please only arrive 20 minutes prior to departure. We won’t be able to watch or store luggage for passengers who arrive hours before their departure.

Passengers travelling on Ebus are allowed three (3) pieces of luggage included in fare, including carry-on. Your carry-on bag* must be able to fit into the overhead compartment, and only one (1) carry-on per person is allowed, with essential items only. Up to three (3) additional pieces of luggage are allowed for $15.75 per item. The maximum number of pieces of luggage allowed is six (6) per person.

  • Carry-on items must fit in the overhead bins and can include briefcases, laptop bags, purses, small back packs, diaper bags, and such.
  • Carry-on items must be stored in the overhead bins during travel.
  • Due to safety issues, carry-on items cannot be placed on empty seats as it could become a projectile in the case of a sudden stop.
  • The aisle must be kept clear of carry-on items, including shoulder straps. 
  • Alcohol is not permitted on board under any circumstances.
  • The following items should always be carried in your carry-on to limit the possibility of loss or damage: laptop computers, car and house keys, medication, cash, high value items such as cameras, jewelry, and electronic devices.

* Please note that due to enhanced safety measures, only one carry-on is permitted per person. Carry-on items are restricted to essential items only. This includes water, medications, electronic devices, etc. All carry-on items must be kept in the overhead compartment and cannot be stored underneath the seat.


Changing Your Reservation

All changes and cancellations must be done by phone at 1-800-232-1958.

Changes can be made for a $15.75 fee as long as notice is given 24 hours prior to originating departure point. Missed departures will result in forfeiture of fare and a new full fare will need to be purchased for travel.

For refundable fares in Alberta, please visit our sister company Red Arrow.

Cancelling Your Reservation

All changes and cancellations must be done by phone at 1-800-232-1958.

Ebus Alberta: All fares are non-refundable and non-transferable, but changes can be made for a $15.75 fee as long as notice is given 24 hours prior to originating departure point. Missed departures will result in forfeiture of fare and a new full fare will need to be purchased for travel.

For refundable fares in Alberta, please visit our sister company Red Arrow.

Ebus BC: Refundable Fares allow you to cancel your trip up to 24 hours prior to departure of the originating city, with a full refund. 


Accessible Travel

Alberta – Ebus is not equipped with wheelchair lifts. However, if you are able to walk up 8 steps on the coach on your own, and your wheelchair or scooter is able to be folded and be easily stored under the coach, you may travel on Ebus.

British Columbia – Ebus BC equipment is wheelchair accessible. You must book at least 48 hours in advance by phone at 1-877-769-3287. Wheelchair bookings require 24-hours notice for changes to a booking and will be charged a change fee of $15.75. Please note scooters must be able to go under the coach (they can’t go on the wheelchair ramp and load in the bus).


Zero Tolerance Intoxication Policy

Ebus has a zero-tolerance policy when it comes to intoxication. Passengers showing visible signs of intoxication are subject to removal from the coach. No open alcohol or drugs are permitted aboard the coach. Should passengers be caught with open alcohol on board, they will be required to leave the coach immediately, without refund, and will be banned from future travel with Ebus.


Attendant Policy

Passengers who require the assistance of another person to travel may bring an Attendant. The Attendant’s responsibility is to ensure that they are there to help the passenger they are travelling with and to assist the driver with that passenger in an emergency situation.

An Attendant must be fit to take care of another passenger and must meet certain criteria before they are allowed to present themselves as an Attendant. Reservations for attendants can be made by:

– filling out the attendant form here
– email the form in
– Then call our toll-free line (1-877-769-3287) to complete the reservation

Reservations must be made at least 24 hours before departure to complete the reservation. Any changes or cancellations must be made at least 24 hours before departure.


Service Animals

Please note that Ebus does not allow pets on board. We do allow Service Animals and Emotional Support Animals with proper documentation.

Service Animals

Service Animals are permitted on Ebus coaches with proper documentation. 

Emotional Support Animals

Emotional Support Animals are permitted on Ebus coaches with proper documentation. Please click here for more information.


Travel Advisories

To view all current travel advisories in place, please click here.