Before You Go

BEFORE YOU GO

Before You Go Checklist Ebus

Mandatory Face Masks

British Columbia

For the safety and well-being of our passengers and employees, all passengers require face masks to cover their mouth and nose while onboard. This policy aligns with the Government of British Columbia’s recommendations for continued mask use on public transit and BC Ferries. Depending on the city by-laws, we may require face masks in offices and during check-in.

Alberta

For the safety and well-being of our passengers and employees, all passengers require face masks to cover their mouth and nose while onboard. This policy aligns with the Government of Alberta’s requirements for public transit and motorcoaches. Depending on the city by-laws, we may require face masks in offices and during check-in.

** Masks are available for sale at our offices.


Extra Seat

To guarantee an empty seat next to you, it’s available for an additional $25. Reserve these seats by phone at 1-877-769-3287.


Mandatory ID Before you go

All passengers over the age of 18 must travel with Government Issued Photo I.D.

-or-

Two (2) pieces of valid government-issued non-photo identification with matching names. Passengers who don’t have the correct forms of I.D. forfeit their travel with Ebus.

For Example, Valid Forms of Government photo I.D. are:

  • Driver’s Licence – Provincial or Territorial
  • Passport
  • Provincial or Territorial I.D. Card
  • Canadian Armed Forces I.D.
  • Canadian Citizenship or Permanent Residence Card
  • Secure Certificate of Indian Status Card
  • Corrections I.D. Card
  • Federal Police I.D. Card (RCMP)
  • City Police I.D. Card

We accept either photos or photocopies of any Government Issued Photo I.D.

Valid Forms of Government non-photo I.D. are:

  • Provincial or Territorial Health Care Cards
  • Birth Certificates
  • Social Insurance Card
  • Old Age Security Card (OAS)
  • Release notices from correction facilities

We do not accept photos or photocopies of Government Issued Non-Photo I.D.


Vaccination Policy



In accordance with the Government of Alberta and the Government of British Columbia’s Public Health Measures, we do not require proof of vaccination on Ebus trips. Effective February 9th, 2022 in Alberta, and April 8th, 2022 in British Columbia.


Luggage Allowance

Due to COVID-19, we’re currently not storing luggage in our offices. We won’t be able to watch or store luggage for passengers who arrive well ahead of their departure. Therefore, please only arrive 20 minutes prior to departure.

Travelling on Ebus, we include up to three (3) pieces of luggage in the fare, this includes carry-on items (1 max). The maximum number of extra bags we allow on Ebus is three (3) for a total of six (6).  Extra bags are $15.75/bag. Bicycles can be placed under the coach but must be properly boxed or wrapped, and there is a $20 fee.

Weight Restrictions for Luggage

For any piece of luggage over 60 lbs., the driver may ask the passenger to load and unload their luggage at the pick-up and drop-off points. The passenger must be capable of loading the luggage.

Carry-on Luggage

Passengers travelling on Red Arrow are permitted one (1) carry-on only. Carry-on items must be able to fit in the overhead bin.

Dimensions of Overhead Bins: 60” wide, 10” deep, 8¾” high angling to 7½” high at the back.

•           Carry-on items considered include personal items such as; briefcases, laptop bags, purses, small backpacks, diaper bags etc.

•           Carry-on must be kept in overhead bins 

•           Carry-on items cannot be stored on empty seats as it could be a safety issue

•           The aisle must be kept clear of carry-on items, including shoulder straps. 

•           We do not allow alcohol onboard under any circumstances.

•           The following items you should always pack in your carry-on to limit the possibility of loss or damage: laptop computers, car and house keys, medication, cash, high-value items such as; cameras, jewelry, and electronic devices.

Protection of Luggage

•           In an effort to protect all luggage stored under the coach, pack your items and or cover them in such a way as to not damage during transit or not to damage other luggage. It is important that items of a breakable nature (TV’s) or those that contain pointy (ski poles) or greasy (bike chains) parts are secured by a box, suitable covering, or plastic wrap/bags.

•           Ebus reserves the right to refuse improper and unsecured baggage. All items must be in a suitable container that is not at risk of being damaged or causing damage. Acceptable baggage includes things like suitcases, duffel bags, toolboxes, trunks, backpacks, storage containers, and securely taped cardboard boxes.  Whether or not luggage is determined to be secure for transportation is at the discretion of the Ebus staff in order to ensure the safe transportation of all items. 

•           To avoid luggage mix-ups, we recommend that you place a visible identifier on your stored luggage including a luggage tag with your name, address and phone number. Ebus is not responsible for a passenger picking up the wrong piece of luggage.

•           It is your responsibility to ensure your checked luggage is put in the correct compartment prior to departure as well, it is your responsibility to remove all personal items brought on to the coach, Ebus will not be responsible for items left behind on the coach or luggage issues as a result of a change in your arrival point.

•           Please ensure you clearly advise the representative loading the luggage of your arrival point, to ensure your luggage is in the appropriate compartment.

Damaged/Lost/Abandoned Luggage

           Maximum baggage liability is $350.00. 

•           Ebus is not responsible for the loss of, or damage to checked, luggage in excess of stated maximum liability.

•           Ebus does not accept liability for loss of, or damage to, unchecked baggage carried on board, or items that do not comply with our policies stated above.

•           Please report any damage to Ebus within 24 hours or the claim may be refused.

•           Lost & Found items found onboard our coaches or in one of our offices will be kept for a period of 30 days before being disposed of.

•           Ebus does not allow for overnight storage of luggage in any of our locations.  Luggage that has been left behind and deemed by staff to be purposely abandoned will be disposed of after 96 hours without contact from the owner, or 7 days with contact. 

•           Items that have been left at one of our secondary locations will be sent to the nearest main ticket office. 


Changing Your Reservation Before you Go

Call by phone at 1-877-769-3287.

Changes can be made for a $15.75 fee. Please give notice 24 hours prior to the originating departure point. Missing a departure forfeits the trip, and a new fare is required.

For refundable fares in Alberta, please visit our sister company Red Arrow.

Cancelling Your Reservation

All changes and cancellations must be done by phone at 1-877-769-3287.

Ebus Alberta: All fares are non-refundable and non-transferable. Make changes for a $15.75 fee as long as you give 24 hours’ notice to the original departure time. Missing a departure results in forfeiture of fare. For this reason, you’ll have to buy a new ticket.

For refundable fares in Alberta, please visit our sister company Red Arrow.

Ebus BC: Fares fully refundable up to 24 hours prior to departure of the originating city. 


Accessible Travel

Alberta – Ebus AB is not equipped with wheelchair lifts. However, if you are able to walk up 8 steps on the coach on your own, you can travel on Ebus.

Note: Your wheelchair/scooter has to be able to fold and be easily stored under the coach.

British Columbia – Ebus BC equipment is wheelchair accessible. Wheelchair bookings require 24-hour notice for changes to a booking and pay a change fee of $15.75. Please Call 1-877-769-3287 for more information.

Note: Scooters must be able to go under the coach (they can’t go on the wheelchair ramp and load in the bus).


Zero Tolerance Intoxication Policy

Ebus has a zero-tolerance policy when it comes to intoxication. Passengers showing visible signs of intoxication are subject to removal from the coach. No open alcohol or drugs are permitted aboard the coach. Passengers caught with open alcohol on board, are required to leave the coach immediately. Additionally, no refund is given and they are banned from future travel with Ebus.


Attendant Policy

Passengers who require the assistance of another person to travel can bring an Attendant. The Attendant is responsible for the passenger they are travelling with and can assist the driver with that passenger in an emergency situation.

An Attendant must be fit to take care of another passenger and must pass specific criteria to be classified as one. Please do the following to reserve as an Attendant:

First Step: Fill out the attendant form
Second Step: Email the form in
Third Step: Call our toll-free: 1-877-769-3287 to complete the reservation

Make reservations, cancellations, or changes at least 24 hours before departure to complete the reservation.


Service Animals

Please note that Ebus does not allow pets on board. However, we do allow Service Animals and Emotional Support Animals with proper documentation.

Service Animals

Service Animals can ride on Ebus coaches with proper documentation. 

Emotional Support Animals

Emotional Support Animals can ride on Ebus coaches with proper documentation. Please click here for more information.


Unaccompanied Children

Children must be 13 years of age or older to travel unaccompanied on Ebus.

Temporary Fuel Surcharge

In response to fuel prices across Alberta and British Columbia, a temporary $2.50 fuel surcharge is being introduced.


Before you go -Travel Advisories

To view all current travel advisories in place, please click here.