Safety is at Our Core
Safely has always been our first core value, and our new Safely Clean program is our renewed and strengthened commitment to getting our passengers Safely Home. Upon resuming our services, Ebus has introduced a complete program dedicated to enhanced cleaning and sanitization, preventative measures, and elevated protocols to ensure the safety and protection of our staff, passengers, and the communities in which we operate.
Safely Clean Protocols
To ensure your safety on the way to your next destination, we have implemented a complete program to clean our coaches thoroughly. We’re regularly cleaning and sanitizing all high touchpoint surfaces, restrooms, and have also introduced electrostatic sprayers to clean in between each trip. Electrostatic sprayers allow the appropriate sanitizers, mould preventatives, and disinfectants to wrap around and evenly coat all types of surfaces for a more complete clean.
Responding to COVID-19
At Red Arrow and Ebus, we have been working hard to plan our return to service in a safe and responsible manner. This means:
- Health indicators / conditions for relaunch must have been accomplished;
- Our service offering and business activity is aligned with the publicly active Public Health Stage (1,2,3);
- A sufficient public need for our service exists;
- Assurance our employees have access to personal protective equipment (PPE) suitable to their function;
- Assurance our passengers can conform to Alberta mandated “public use of masks in specified crowded spaces, or mass transit”, and are not exhibiting symptoms of illness.
Once these conditions have been met, we will be ready to support our passengers in visiting friends and family; for essential opportunities; to travel for work; educational or medical reasons; and to get Safely Home.
Along with Safety, Customer Service remains a Core Value, and so our call centre remains open to assist passengers, our reservation system remains tentatively available for bookings on June 1st and onwards, and our social channels are active for you to follow and engage.
We together, both you and our Safely Home team, will emerge from this pandemic even stronger than before. We sincerely appreciate your continued loyalty to Ebus and we also thank you for your continued dedication to Staying Safely Home. We look forward to safely serving you!
COVID-19 Helpful Resources
Keep up to date with the latest details on COVID-19 in your area and across the world:
Be informed on the actions you can take to protect your health and others:
It’s essential to be aware of the symptoms and recognize if you or someone you know exhibits them.
Common symptoms of the COVID-19 are fever, cough, shortness of breath and pneumonia in both lungs.
Call Health link 8-1-1 for advice and instructions on how to move forward.